Achieving quality requires a commitment from everyone in our company – from our CEO to our front-line service team. The mission: to deliver consistently high quality results for our customers.
In medical documentation and revenue cycle, quality means more than technology, editing and auditing. Achieving total quality requires looking at the entire business system. We achieve quality results by building quality processes into every component of our transcription and billing solutions. Quality is usually associated with processes, metrics and controls, which are all important components of a total quality system. At ScribeCare, we believe the cornerstone of quality is people. By hiring skilled, experienced people – who take true pride in their work – we establish the surest foundation for producing quality results for our customers.
Production Quality : Our commitment to quality starts with recruiting, training and retaining great people. Both our transcriptionists and medical billers must have several years experience in their fields. Once hired, training is completed under the guidance of a supervisor. Minimum quality standards must be met before the person is put on a live account.
Customer Implementation and Management : By following a structured new customer implementation process, we set a strong foundation to deliver a quality solution. Our process includes.
Needs Assessment/Discovery : Review management requirements, workflow ad process improvement opportunities. Gather key data.
Project Planning: Develop a detailed project plan, including key tasks, deliverables, and timelines. Update and communicate throughout the project.
Go-Live and Account Management: Cross-functional team collaborates with customer, from initial meeting through to go-live and normalization of the solution. We then establish ongoing communication with the customer to identify process improvement opportunities ongoing and quickly troubleshoot and resolve any emerging issues.
Effective Technology : We utilize best in class technology to support our solutions. Our technology is industry-proven, HIPAA secure, and user friendly. We provide technology-based tools to our clients that allow them to monitor all key business processes.